At iScuela, service isn’t an afterthought, it’s part of the infrastructure.
From onboarding to daily assistance, our white-glove concierge team ensures your school is empowered, not overwhelmed.
More than support. Your school’s success partner.
Real time, right where you are.
Need help mid-task? We guide you. We can securely co-browse with you, without compromising data privacy.
Powered by GDPR-compliant technology, our real-time support feels like having a tech expert beside you, exactly when you need it.
Built-in AI knowledge base, catering to your needs.
Our AI-powered, context-aware knowledge base recognises your page, role, and task to deliver exactly what you need, step-by-step, right inside the platform. No tab switching, no hunting through manuals.
It can pull related policies, templates, and quick clips, and learns from every solved query so answers get faster, sharper, and always stay accurate.
Powering Schools into the Future
Intelligence at your service, every step of the way.
In-platform help, instantly
Answers questions right where you are, no need to switch tabs, open manuals, or wait on email replies.
AI first, human when it matters
When queries go beyond AI, they’re escalated to a human expert without you having to repeat yourself.
Guided screen sharing
Share your screen securely, without losing control, our privacy-first co-viewing keeps data protected.
Faster issue resolution
From troubleshooting snags to answering questions, the system connects you to the right person.
Context-aware support
Understands exactly which page, tool, or task you’re on, so solutions are specific, not generic.
Clear, actionable outcomes
Every request and response is recorded, so you have a transparent trail of what was solved and how.
What you should expect
Effortless onboarding
Hassle-free setup, we handle the heavy lifting so you don’t have to.
Responsive, human support
Support that’s efficient, human, and genuinely helpful, no bots, no scripts.
Proactive, not just reactive
We don’t just respond to problems, we anticipate needs.
Seamless service. Instant solutions. Zero downtime.
From day one, we move in sync with your team, steering everything from setup to sustained innovation. Support doesn’t stop at launch; it grows with you, keeping systems future-ready, staff empowered, and operations running flawlessly.
With iScuela, help isn’t a fallback, it’s a forward step. You’re backed by a team that’s as invested in your school’s success as you are.
Ready to invest in your school’s future?
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Frequently asked questions
What makes iScuela’s concierge support different?
We offer white-glove service from day one, and we stay with you well beyond onboarding. From setup to scale-up, our team ensures you’re never left figuring things out alone. It’s expert-led, fully managed, and designed to feel like part of your own staff.
Can someone guide us directly if we’re stuck inside the platform?
Yes. With your permission, our team can securely view your screen interface and walk you through actions in real time, without ever seeing sensitive data or taking control.
How responsive is iScuela’s support?
iScuela’s support is built for speed. From quick questions to complex issues, our team is equipped to assist in real time, so you get the help you need, when you need it, with zero friction.